Customer Service Skills Workshop

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A customer wants you to make her feel important. A customer wants courtesy and respect. A customer wants answers that are useful and relevant. The only way you can fulfill those needs are by actively listening to the customer. Whether in a telephone conversation or face to face interaction, your number one priority is to convince your customer that you completely understand his/her needs.

Providing excellent customer service, whether it be an External or Internal Customer, is one of the most important concerns of an organization. Today, customer service skills are at an all time low! Satisfying people’s needs provides a vital link in the chain that leads to satisfying both customers and employees.

OBJECTIVES: In this workshop we will learn:

• Treating each individual as a customer

• Barriers to Internal Customer Satisfaction

• Customer Service Principles

• Dealing with Blame and Finger-pointing

• Case Studies

• Exercises designed to improve Customer Service Skills

LENGTH: 4 Hours