Self-paced audio CD learning programs with dialogue for specific workplaces...

English Communication Skills in the Workplace for Specific Purposes

In any workplace, effective communications is essential to the success of the organization. Errors caused as a result of misunderstood communications are costly. The challenge is even greater when another language is spoken in the workplace.

In the United States there is an enormously strong presence of Hispanic workers who have limited English speaking skills. Millions of Hispanics are gainfully employed in almost every sector of industry. They are a powerful presence in maintaining and keeping the productive wheels of America on a steady and competitive course.

Today’s workplaces have Hispanic employees from Mexico, San Salvador and 15 Central and South American countries. The language barriers may create a communication and cultural divide between English speaking Management and Spanish speaking Front Line workers.

Please view the following learning products that have been specifically designed for the learning needs of non-English speaking Hispanics in the workplace.

Workplace English for Hispanics

Workplace English for Hispanics is a series of self-paced, audio CD learning programs that contains the specific dialogue of the individual workplace. After 16 years of teaching in the Manufacturing, Healthcare, Food and Hospitality industries we have developed a training program for the special communication needs of the Hispanic employee. The Hispanic employee will learn the relevant English words, sentences and dialogue that are specific to the workplace.

This self-paced learning course will teach the employee the basic Workplace English communication skills. Each section concentrates on specific communication issues such as: Personal Greetings and Introductions, Workplace Conversations, Communicating with the Supervisor, Asking Questions and much more.

English for the Restaurant Industry has been designed to teach the non-English speaking Hispanic employee how to communicate with their English speaking customers. This learning program goes directly to the learning issues that are associated with the Restaurant Industry.

English for Hotel Employees has been designed to teach the non-English speaking Hispanic employee how to communicate with their English speaking customers. This learning program goes directly to the learning issues that are associated with the Hotel Industry.

Spanish for Specific Purposes

These Training Products have been designed for the specific industries which include Manufacturing, Healthcare and Hospitality. This is a self-paced Audio CD learning program which is perfect for those who wish to communicate in Spanish with non-English employees, clients and customers.

This learning program is designed to teach the Workplace Spanish vocabulary and conversations that are relevant to Manufacturing organizations. No previous Spanish language knowledge is required.

Workplace Spanish for Managers and Supervisors is a self paced learning program that teaches the basic Workplace conversational skills in Spanish. The vocabulary deals with the workplace activities that are common to manufacturing, machinery, and food processing environments.

The purpose of this training course is to teach the English speaking Healthcare Professional, the specialized Medical Spanish vocabulary so that they may engage in a meaningful dialogue with their Spanish speaking patients. The course has been taught for 14 years, and it is offered as a Distance Learning Course at Texas Tech University in Lubbock.

English for Hispanics and Spanish for English-speaking professionals...

The purpose of this book is to assist the non English speaking, Hispanic person living in the United States, Canada and Mexico to communicate in the English language. Hispanics represent many nationalities including Mexicans, Cubans, Puerto Ricans, as well as persons from 15 Central and South American countries, and Spain.

Medical Spanish for HealthCare Providers was written in order to bridge the communication gap between Health Care Providers and non-English speaking Hispanic patients. This self paced book was designed for those who have had little or no Spanish language training. This is a fundamental, step by step course which builds upon specific Spanish vocabulary that is often used in a Health Care environment. The purpose of this course is to teach the Health Care professional the basic every day dialogue that is used in the medical profession.

Targeted workshops for English management and the Hispanic workforce...

Leadership Development Training (in Spanish)

These workshops are specifically designed to enhance the Communication and Leadership skills of Hispanic Managers, Supervisors and Front Line employees. As a result of our deep understanding of the Manufacturing, Food Health and Hospitality Industries, we have produced training workshops that are relevant and focused on bringing out the best leadership and team member skills.

Anger is a learned behavior and is destructive and can ruin the most promising careers. Anger can appear at all levels of the organization no matter what the individual’s educational background, intelligence or title. This workshop teaches the aspects of anger and rage; as well as how to prevent and deal with these powerful and negative emotions.

The workplace is an arena of “forced relationships”. Usually, we do not choose our team members or bosses. It is vitally important to establish a behavior that leads to trust. In this workshop, we will learn, through specific examples, the barriers to trust building and how trust is earned and maintained.

Customer Service Skills are at an all time low. In an age where we demand instant answers and satisfaction, the customer’s level of frustration is doubly intensified. This workshop focuses on learning the “power of the individual customer” and the steps a Customer Service Provider can take to improve customer satisfaction and maintain customer loyalty.

The purpose of feedback is to maintain and improve desired behavior or reduce or eliminate undesired behavior. Feedback, if performed correctly, is a powerful tool that leads to personal growth and overall improvement in the workplace. This workshop focuses on the feedback process and introduces the participants to the ‘feedback communication planner’ as a method of communicating behavior.

How often do you recognize your team members and thank them for a job well done? Most studies reveal that Giving Recognition at all levels of the organization is seldom done. We are often so involved in task driven assignments and reporting that we lose the human touch. In this workshop we examine the process and vital importance of Giving Recognition and learn how to make it a consistent aspect of our behavior.

Every organization has those few, challenging individuals that may cause disruptions and at times, disunity in the workplace. It’s vitally important to recognize those challenging personalities as early as possible in order to minimize the damage they can cause and to communicate to them the impact of their behavior. This workshop will teach the participant how to deal with these individuals and how to effectively manage these personalities.

Our personalities may at times tamper with the messages we are attempting to convey. Words may not always communicate our intentions. How we say it, our body language, and tone greatly influence the flow of communication. In this workshop the participant will learn how to become more aware of his/her communication style.

The purpose of the interview is to reveal as much valuable and pertinent information about the candidate within the time constraints. The interview has a specific order and process. In this workshop, the participant will learn (a) effective methods of beginning an interview by putting the candidate at ease, (b) conducting the interview by asking fact finding questions and (c) providing job specific information.

It is often said that individuals don’t quit their companies they quit their bosses. Leadership Skills are vital to the organization’s success. In this workshop Team Leaders will learn effective Management and Leadership techniques and communication principles that lead to a productive and harmonious work environment.

Sexual Harassment is unwelcome behavior. It is also illegal because it causes “a hostile working environment”. Sexual Harassment can be costly and damaging to the reputation of the organization. In this workshop, the participants will examine real Sexual Harassment cases as well as learn the legal implications, prevention and reporting.

What does it take to become a good team member? What are the components that lead to high performance teams? In this workshop we will learn the Four Components of Team Building. The participant will learn how the role of the leader play an intricate part at each stage in order to build a dynamic team that works; both individually and as a unit.

The Front Line Supervisor has a crucial role since she is the crucial link between her Manager and the Front Line employees. In this workshop, the Supervisor will learn the special communication skills that are needed to deal effectively with these differing groups.