Targeted workshops for English management and the Hispanic workforce...

Leadership Development Training (in Spanish)

These workshops are specifically designed to enhance the Communication and Leadership skills of Hispanic Managers, Supervisors and Front Line employees. As a result of our deep understanding of the Manufacturing, Food Health and Hospitality Industries, we have produced training workshops that are relevant and focused on bringing out the best leadership and team member skills.

Anger is a learned behavior and is destructive and can ruin the most promising careers. Anger can appear at all levels of the organization no matter what the individual’s educational background, intelligence or title. This workshop teaches the aspects of anger and rage; as well as how to prevent and deal with these powerful and negative emotions.

The workplace is an arena of “forced relationships”. Usually, we do not choose our team members or bosses. It is vitally important to establish a behavior that leads to trust. In this workshop, we will learn, through specific examples, the barriers to trust building and how trust is earned and maintained.

Customer Service Skills are at an all time low. In an age where we demand instant answers and satisfaction, the customer’s level of frustration is doubly intensified. This workshop focuses on learning the “power of the individual customer” and the steps a Customer Service Provider can take to improve customer satisfaction and maintain customer loyalty.

The purpose of feedback is to maintain and improve desired behavior or reduce or eliminate undesired behavior. Feedback, if performed correctly, is a powerful tool that leads to personal growth and overall improvement in the workplace. This workshop focuses on the feedback process and introduces the participants to the ‘feedback communication planner’ as a method of communicating behavior.

How often do you recognize your team members and thank them for a job well done? Most studies reveal that Giving Recognition at all levels of the organization is seldom done. We are often so involved in task driven assignments and reporting that we lose the human touch. In this workshop we examine the process and vital importance of Giving Recognition and learn how to make it a consistent aspect of our behavior.

Every organization has those few, challenging individuals that may cause disruptions and at times, disunity in the workplace. It’s vitally important to recognize those challenging personalities as early as possible in order to minimize the damage they can cause and to communicate to them the impact of their behavior. This workshop will teach the participant how to deal with these individuals and how to effectively manage these personalities.

Our personalities may at times tamper with the messages we are attempting to convey. Words may not always communicate our intentions. How we say it, our body language, and tone greatly influence the flow of communication. In this workshop the participant will learn how to become more aware of his/her communication style.

The purpose of the interview is to reveal as much valuable and pertinent information about the candidate within the time constraints. The interview has a specific order and process. In this workshop, the participant will learn (a) effective methods of beginning an interview by putting the candidate at ease, (b) conducting the interview by asking fact finding questions and (c) providing job specific information.

It is often said that individuals don’t quit their companies they quit their bosses. Leadership Skills are vital to the organization’s success. In this workshop Team Leaders will learn effective Management and Leadership techniques and communication principles that lead to a productive and harmonious work environment.

Sexual Harassment is unwelcome behavior. It is also illegal because it causes “a hostile working environment”. Sexual Harassment can be costly and damaging to the reputation of the organization. In this workshop, the participants will examine real Sexual Harassment cases as well as learn the legal implications, prevention and reporting.

What does it take to become a good team member? What are the components that lead to high performance teams? In this workshop we will learn the Four Components of Team Building. The participant will learn how the role of the leader play an intricate part at each stage in order to build a dynamic team that works; both individually and as a unit.

The Front Line Supervisor has a crucial role since she is the crucial link between her Manager and the Front Line employees. In this workshop, the Supervisor will learn the special communication skills that are needed to deal effectively with these differing groups.