Handling Difficult Personalities Workshop

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Difficult employees are found in almost every workplace. When an employee consistently does not meet the standards of his/her job, it is the Leader’s responsibility to take action. Difficult employees can cause undue stress and affect co-workers in the most negative manner. The purpose of this workshop is to provide the skills necessary to deal with a difficult employee by learning the following key topics:

• Identifying the Difficult Employee

• Identify the Performance Problem

• Define the Expected Performance Standard

• Explore Ideas for a Solution

• Writing a Plan for Improvement

• When Disciplinary Action is Necessary

• Exercises designed to improve your skills in Dealing with the Difficult Employee

A difficult employee can create stress situations that can:

• inhibit problem solving

• cloud the real issues

• turn work related problems into personal issues

• threaten working relationships

OBJECTIVES: The participant will learn how to…

• Identify challenging behaviors

• Learn how handle difficult personalities

LENGTH: 4 Hours